Go to Settings → Notifications.

For Guests#

Switch on the option that emails guests and customers when their booking or order is received, confirmed, changed or cancelled.

• Send a reminder (hours before the booking): an automatic reminder email.
• Each email has an editable Heading and Message. MenuLoom shows the standard text, so you only change what you want.

For Your Team#

• Booking alerts go to and Online order alerts go to (optional) choose who gets new bookings and orders.
• Remind me about bookings still pending after (hours): a nudge so nothing is forgotten.

Check It Works#

Enter your address in Send a test email to and send one. If it does not arrive, check your spam folder and your site’s email setup.